ServiceNow Architecture & Strategy

ServiceNow Architecture & Strategy

A strong platform starts with a strong design. We provide:

• Platform architecture aligned to business goals
• Roadmapping & maturity assessments to guide growth
• Governance models to ensure scalability and compliance

Whether you’re new to ServiceNow or looking to expand, we help you design for today while planning for tomorrow.

ServiceNow Implementation & Delivery

From greenfield implementations to complex rollouts, we deliver solutions that work in the real world:

• End-to-end implementations across ITSM, CSM, FSM, and more
• Agile delivery approaches that reduce risk and accelerate value
• Integration with enterprise systems for seamless workflows

We don’t just configure ServiceNow—we implement with a focus on long-term maintainability and adaptability.

IT Service Management (ITSM)

We align ITSM processes with industry standards and business needs:

Automation to reduce manual effort and increase efficiency

Incident, Problem, Change & Request Management

Knowledge Management and Service Portal design

CSDM & CMDB Excellence

The Common Service Data Model (CSDM) and a healthy CMDB are the backbone of ServiceNow. We specialise in:

• Designing and building CMDB structures that reflect your real-world services
• Aligning your data with CSDM best practices
• Implementing automated discovery and reconciliation
• Ensuring data quality and governance

This ensures you have a trusted source of truth for decision-making, reporting, and automation.

Customer & Field Service Management (CSM & FSM)

Extend ServiceNow beyond IT with solutions for customer and field operations:

Field Service Management (FSM): Optimise scheduling, dispatch, and mobile work management for field engineers.

Customer Service Management (CSM): Improve customer experiences with case management, self-service portals, and intelligent workflows.

Best Practices & Continuous Improvement

We don’t just deliver projects—we ensure you can sustain and grow your platform:

Embedding ServiceNow best practices into your teams

Health checks and platform optimisation

Training and knowledge transfer

Ongoing support and advisory services